Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are a First Choice VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

  • Phone
    1-888-996-0499     (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Fax
     1-855-236-9284.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    First Choice VIP Care 
    Member Services
    P.O. Box 7183
    London, KY 40742-7183

If you are not a First Choice VIP Care member:

  • A First Choice VIP Care Customer Service representative will answer your questions. Call us toll-free at 1- 833-961-3723 (TTY 711).
    • October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
    • April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-833-961-3722.

If you are a provider:

Contact us by phone or email:

  • Phone:
    Call Provider Services at 1-888-978-0151, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Email:
    You can contact us by using our secure form.

Recursos en Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-996-0499 (TTY 711).

Para informacion en Español, por favor llame al department de atencione al cliente de First Choice VIP Care (HMO-SNP).

If English is not your first language, view our multi-language interpreter services Opens a new window (PDF).

About us